HSW | Frequently Asked Questions FAQ

Where do you ship?

We offer both domestic and international shipping. Shipping costs and delivery times vary based on your location and the selected shipping method.

What if my package is delayed?

While we make every effort to ensure timely delivery, unforeseen circumstances may cause delays. If your package is delayed, please contact Customer Care for assistance.

How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided tracking number on our website.

How do I place an order?

To place an order, simply browse our website, select your desired items, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What is HSW?

HSW is a lifestyle and comfort-focused online shoe brand designed to elevate your everyday journey with confidence.

How do I place an order?

To place an order, simply browse our website, select your desired items, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order?

Once an order is placed, we strive to process it promptly. Therefore, modifications or cancellations may not be possible. Please contact Customer Care for assistance.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.