Shipping & Returns Policy
Shipping Policy
Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
During peak periods, processing times may be extended, and customers will be notified of any delays.
Order Confirmation:
Once your order is processed, you will receive an email confirmation with your order details and tracking information.
Domestic Shipping:
We offer standard and expedited shipping options for domestic orders.
Delivery times and costs will vary based on the selected shipping method and your location.
International Shipping:
International shipping is available, and delivery times and costs will be calculated at checkout based on the destination country.
Estimated Delivery:
Estimated delivery times are provided during the checkout process based on the selected shipping method and destination. These are estimates, and actual delivery times may vary.
Delays:
HSW is not responsible for delays caused by unforeseen circumstances, such as weather conditions, customs processing, or other external factors. We will make every effort to keep customers informed of any significant delays.
Tracking Information:
Once your order is shipped, you will receive tracking information via email. You can track the progress of your shipment using the provided tracking number.
Tracking Assistance:
For any issues with tracking or if you have not received tracking information within the expected timeframe, please contact our Customer Care team at info@hswwrld.com.
Return & Exchange Policy
HSW only accepts returns for the following reasons:
-
The product is damaged during the shipping process.
-
The product is not as described in the order.
In case of exchange:
-
The product is not your measure.
-
You ordered the wrong colour or specification by mistake.
Eligibility:
-
Items must be unused, in the same condition as received, and in their original packaging.
-
Returns must be initiated within 10 days of the purchase date.
Return Process:
To initiate a return, please contact our Customer Care team at info@hswwrld.com. Provide your order number, reason for the return, and any relevant details. Our team will guide you through the return process.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
We recommend using a trackable shipping method to ensure the safe return of the items.
Eligibility:
-
Exchanges are available for items in the same condition as received, with all original packaging.
-
Exchange requests must be submitted within 10 days of the purchase date.
Exchange Process:
To request an exchange, please contact our Customer Care team at info@hswwrld.com. Provide your order number, details of the item you wish to exchange, and the preferred replacement item. Our team will guide you through the exchange process.
Exchange Shipping:
Customers are responsible for the cost of shipping for the exchanged item unless the exchange is due to an error on our part. We recommend using a trackable shipping method for the exchange.